Frequently Asked Questions
How does the Dust Mite Vacuum work?
It uses strong suction and gentle vibration to loosen and remove dust mites, allergens, and debris hidden deep within mattresses and fabrics.
Is the Dust Mite Vacuum safe to use on all furniture?
Yes. It’s designed to be safe on mattresses, pillows, sofas, carpets, and most upholstered furniture without causing damage.
How often should I clean my bed with the Dust Mite Vacuum?
For best results, use once a week. If allergies, asthma, or pets are present, more frequent cleaning is recommended.
Where are you located?
Our head office is located in Sydney.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 - 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can i contact the owners?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at bronteandangus@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.